Frequently Asked Questions
A: About Us: Who are we?
Q: We are a professional manufacturer with over 10 years of experience in designing, producing, and selling aroma diffusers for commercial, home, and car use. When you work with us, you’re working directly with the factory—no middlemen. That means better prices, full quality control, and end-to-end support from development to delivery.
A: Certifications & Compliance: Can your products enter my market?
Q: Yes. Our factory is SGS certified, and our products carry CE, FCC, RoHS, and other international certifications. We make sure our products meet the regulations of your target market, whether it’s in Europe, the US, Asia, or elsewhere.
A: Can we customize the products?
Q: Absolutely. We offer full OEM and ODM services. You can provide your logo and packaging design for OEM orders, or let our R&D team develop tailor-made products based on your ideas and market needs. All your designs are protected under a strict NDA.
A: What is the minimum order quantity (MOQ)?
Q: We welcome trial orders and small batches, especially for new partnerships. Let’s discuss what works best for you.
A: Can we order samples?
Q: Yes, samples are available. We ship them within 3–7 working days after payment, so you can check the quality, function, and details in hand before placing a larger order.
A: What is the lead time and payment terms?
Q: Our standard production lead time is 15–30 days, depending on order specifications—while in-stock items ship immediately.We offer flexible payment terms via T/T, and are happy to tailor scheduling and payment structures to your needs. For larger orders, a typical arrangement is 70% deposit upon order confirmation and 30% balance prior to shipment.
A: How do you handle shipping?
Q: We arrange sea freight, air freight, and door-to-door international courier services. We’ll recommend the best shipping method based on your timeline and budget, and handle all export documentation.
A: What if there’s an issue after delivery?
Q: All products come with a 1-year warranty. Our dedicated support team responds within 24 hours to provide troubleshooting, part replacement, or other solutions—so your business keeps running smoothly.
A: Can we visit your factory or see your previous work?
Q: We welcome factory visits and virtual video tours to show you our production lines and quality control in real-time. While client names are confidential, we can share generalized case studies of successful ODM/OEM projects we’ve delivered.
A: Are your prices competitive?
Q: As a factory, we offer market-competitive pricing. We focus on delivering the best value—high and consistent quality, on-time delivery, and reliable service—to reduce your long-term risks and operational costs.
A: Do you use eco-friendly materials?
Q: Yes. We continuously develop options using sustainable and recyclable materials (like bamboo and approved recycled plastics) and ensure all production meets environmental standards such as RoHS. Let us know if you have specific green requirements.
A: How do we communicate during the project?
Q: You will have a dedicated account manager and engineer for clear, one-on-one communication. We commit to responding to all inquiries with substantial updates within 12 working hours.